- A group of Pixel owners filed a complaint against Google.
- Backed by Girard Gibbs LLC, the complaint alleges that Google knew the Pixel and Pixel XL had problems, but sold the phones anyway.
- The complaint also alleges that the phones had microphone issues from the start.
In the complaint, a group of Pixel owners allege that their phones had microphone problems from the beginning. They also allege that Google knowingly sold defective Pixel and Pixel XL units, with some warranty replacements also having problems.
According to Fast Company, the plaintiffs did not replace their phones within their respective warranty periods.
Behind the lawsuit is Girard Gibbs LLP, the same law firm that might file a lawsuit against Google over Pixel 2 and Pixel 2 XL issues. Girard Gibbs was also behind a lawsuit against LG over bootloop issues that affected several of the company’s flagship smartphones.
Google acknowledged the microphone issues in March 2017 and said the Pixel and Pixel XL might have a failure-causing physical default in one of three microphones. The search giant also said the issues might be due to a hairline crack in the solder of the microphone component going into the Pixel’s mainframe.
The problem affected enough people for Google to take it seriously, though the only course of action was to contact the company for a replacement.
Hardware defects have been a thorn in Google’s side for over two years. The Pixel 2 and Pixel 2 XL, the company’s latest pair of flagship handsets, have issues that range from “black smearing” to high-pitched and clicking noises. Some of these issues were fixed through software updates, though hardware problems persist.
Strangely enough, this is not the only complaint filed against Google in the same day. A Project Fi customer sued Google for allegedly being overcharged for cellular data service.
Google has not yet issued a statement on both complaints.
February 7, 2018 at 10:29PM